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ProjectWorld and World Congress for Business Analysts blog seeks to bring together all levels of project management and business analysis expertise, from diverse industries and perspectives, across business groups and information technology. Our goal is build successful collaboration and share content, best practices, techniques, and networking.
Ms. Washington came to DOT after spending 9 years at the Library of Congress as the Director of Integrated Support Services (ISS). She began her career at the Library of Congress in 1994 as Chief of the Photo duplication Service, which provides microfilming services for the preservation of all of the Library's collections. As Director of ISS, she managed support operations, which included contracts and logistics, printing and mail operations, health and safety services, and facilities operations. She was the Library of Congress Designated Agency Safety and Health Official (DASHO) and the Library's Emergency Manager. As the DASHO, Ms. Washington managed critical incidents, including the 9/11 and anthrax emergencies.
In August 1997, she was asked to develop the Library's Internal University (IU) to provide training and education programs for the more than 4,000 employees of the Library of Congress. The IU's mission is to improve the Library's productivity, performance, and service to the Congress and the American public by developing management and work force knowledge and skills that promote individual and organizational excellence in support of the Library's strategic objectives. Since developing the IU, Ms. Washington implemented a Library-wide training program entitled "Facilitative Leadership", a methodology that empowers staff to work together to achieve common goals. She is also a trained facilitator and master trainer.
Prior to joining the Library of Congress, Ms. Washington spent 12 years with Xerox Corporation holding various sales and marketing positions, the last of which was in management with Xerox Business Services where she demonstrated skill at achieving customer satisfaction while meeting business goals. While at Xerox, Ms. Washington also received the President's Club Award and the Par Club Award. The team she led won one of the highest Xerox awards, "Team Excellence".
In 2003, Ms. Washington was appointed by Secretary Ann Veneman of the United States Department of Agriculture to the Board of the Department's Graduate School. Ms. Washington was honored by the Washington, DC, Chapter of the Women's Transportation Seminar (WTS), as the 2005 recipient of their Diversity Award, in Recognition of Outstanding Leadership in Transportation. The WTS, founded in 1977, is an international organization dedicated to the professional advancement of women in transportation. Ms. Washington is the Vice Chair of the Local Federal Coordinating Committee for the Combined Federal Campaign’s National Capital Region. Ms. Washington also represents the Secretary of Transportation on the Federal Council on Arts and Humanities.
In October 2007, Linda Washington was selected by the President as a recipient of the prestigious Presidential Rank Award for her leadership, professionalism and commitment to excellence in public service.
And most recently in March 2008, Ms. Washington was honored during Women’s History Month with the President’s Volunteer Service Award.
Ms. Washington holds a bachelor's and master's degree from Morgan State University and the University of North Texas, respectively. She is a native of Annapolis, Maryland and has been married for 37 years to former Dallas Cowboy defensive back, Mark Washington. The Washington’s have one daughter, Lisa, who is married to David Noguera. They also have two granddaughters: Kaiya Alexis, and Reece Gabriella.
Thank you to the Department of Transportation for their gracious biography.
1. Management direction is inconsistent or missing. If project leadership has gone AWOL, chances are that things are starting to go in a bad direction. Or, even worse, if the directives you get from management (or feel compelled to give if you are management) change frequently, there's a problem. If a project either lacks direction or can't maintain a reasonably consistent course, it's unlikely to get to any desirable destination.
2. Project management and business management seem disconnected. Even if a project does get consistent direction, if that direction seems to be at odds with business management's desires, there's a problem brewing. In political battles between IT and business management, business management usually wins, even if it takes a while. I don't hear too many stories about the great political triumphs of IT managers over their users or clients.
3. The team lacks a commitment to clearly articulated and commonly understood goals. Every project has a goal or two. They may be clearly stated or only vaguely discussed, but it's rare for any business to shell out lots of money for something that genuinely has no purpose. That said, it's common to presume that the purpose of a project is so obvious as to not be worth articulating. That's unfortunate. It typically leads to misunderstandings and inconsistent presumptions about priorities. Eventually, poor and inconsistent tactical decisions undermine project progress.
4. Team members don't listen to one another. Even when teams get along personally, team members don't always listen well to one another. This tends to lead to chaos as people fail to coordinate activities and make the compromises necessary to enable projects to move ahead.
5. The team is in a state of discord. Teams sometimes break into competing camps. These can form around honest-to-goodness differences over project direction. They can also form over petty loyalties and personality clashes. Sometimes teams just descend into chaos, with multiple factions or an every-person-for-himself ethos. The state of discord is destructive to progress. It needs to be rooted out. Sometimes, as a manager, you can engineer a reconciliation. Other times, you need to pick winners and losers.