Having the right project manager (PM) is crucial to
successful project delivery. But, what attributes does a great PM have? According
to Hemant Kogekar, principal of Kogekar Consulting, here are findings from a CIO
Executive Board Study on what differentiates a good PM from an average one.
Experience
Many organizations look for PM candidates who have a project
management certification. But, the study found that certification does not
predict PM effectiveness. Turns out that PMs with diverse experience across
technology and business areas are more effective.
Knowledge of the Business
Effective PMs understand not only ‘how’ but also ‘why’. They
know the goals of their projects and how the goals fit within the organization.
High performing PMs become ‘business partners’ and not just ‘order-takers’. Business
partners improve their credibility due to their understanding of project
scenarios. Effective PMs develop relationships across the organization so that
they understand dynamics within the organization – enabling PMs to steer
through complex issues.
Leadership Ability
The importance of leadership skills is often underestimated
when businesses select PMs. Effective PMs understand what the team needs and
tailor their communications to drive performance. These PMs leverage team
members’ skills, and gain the team’s trust. Poor PMs run the team into the
ground while the project is delivered. Although PMs with a poor track record of
leadership may achieve short-term gains,
these PMs constrain the success of the project. Good PMs not only deliver the
project outcomes, but build a team’s capabilities throughout the project.
Commitment
According to the study, two of the top three drivers of PM
effectiveness are “passion to succeed”, and an “ability to meet internal
deadlines”. When selecting PMs, leaders should seek candidates who demonstrate
these attributes. Good PMs become demonstrate passion in the project and
holding themselves accountable for the project’s success. Effective PMs follow
the standard processes, but look to improve these processes to remove
bottlenecks, time consuming steps and other inefficiencies.
Risk Management
Effective PMs are skilled in anticipating the risks
throughout the project life-cycle. These PMs not only identify risks, but also develop
strategies to avoid them. The study found that there was a big difference in
the ability to anticipate and manage risks between the top and bottom
performers.
Crisis Management
Projects are stressful; a smoothly running project is a
rarity. Good PMs maintain their cool in times of crisis. They maintain composure
and guide their teams through the myriad of crises and challenges that projects
encounter.
Quick Problem Solving
The best PMs are experts at solving the problems that a
project encounters. These PMs deal with insufficient information and are quick
learners who draw lessons from unfamiliar situations and concepts.
Ambition
Good PMs are success-driven. Organizations need to recognize
this and create pathways for PMs to progress to senior roles. If organizations
fail to look after good PMs, they will find and opportunities elsewhere.
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