A repeat favorite, Your Space offers PW&WCBA attendees a chance to debrief on topics covered, come up actionable plans for their return to the office and share in the collective knowledge and expertise of other PW&WCBA attendees and speakers
This week's topic comes from Table 6: Communication—between all groups
So many projects are delayed or break down altogether due to miscommunications. Why is this?
Our team at Table 6 identified some common causes of communication breakdown, including:
- Silos: Left hand is unaware of what the right hand is doing
- Over use of acronyms and terminology
- Overlooking a communication need
- Problems with information data source and usability
As well as some steps towards improving communication:
- At the start of your project, identify your communication timing and details (how much/when)
- Find the appropriate use of technology and human touch for your stakeholders
- Remember the cost of not getting it right the first time
- Lead by example:
- Define goals and set communication strategy. Ownership- Buy In continuous communication
- Customize delivery approach and audience (explain how and why)
- Train your team and direct to info source. Provide responsible leadership on usability
- Use accountability, agreements and commitment
- Encouragement, websites, develop, sharepoints, generic, servers, guidelines, byu in, WITFM,
Support stories
- Use a stakeholder roster, org charts, or a communication tree
What would you add? What are your best practices for communication?
Michelle LeBlanc is a Social Media Strategist at IIR USA and the voice behind the @Project_World twitter. She may be reached at mleblanc@iirusa.com
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