Your Agile Team Challenge: Understand Product Needs & Collaborate

Agile is an extraordinary approach to meeting the needs of project customers while optimizing the project resources. For 2012, PW&WCBA is raising the bar and taking the annual Agile Summit to the next level, focusing on Transitioning Practices for Agile Delivery.

Hear from Cisco, Constant Contact, EBG Consulting and Health Dialog Services Corporation as they share facilitation practices and emphasized structured conversations and transparent decision-making and how to holistically discover and allocate options for delivery. Interested in more? Take a look at this clip from last year's Pecha Kucha session for a sneak peek:



Download the brochure for the full Agile Summit agenda and complete conference details

Are you a business analyst looking for insight into Agile?

Hear from Philip Policano, Lead Business Systems Analyst at UPS as he shares:
In the World of Agile the BA is King

In the BA world, many wondered where the BA fit into the Agile process, but at UPS the BA has always been a critical part of the process. They are the hub of all activity playing a pivotal role of, not only gathering requirements, but being the go to person for the sponsor, developers and management. During this presentation you learn the implementation of Agile processes at UPS and the key role of the BA discipline.

If you are ready to learn how to take charge, reduce risk and deliver results, then this is the year you cannot afford to miss. Your time to achieve more and create value is now.

We hope to see you in Orlando this September!
The ProjectWorld & World Congress for Business Analysts Team

Visit the ProjectWorld Homepage: http://bit.ly/KAV4eu
Follow the ProjectWorld Twitter: https://twitter.com/project_world
Become a fan on Facebook: http://on.fb.me/JAM9Yc

Speaker Spotlight: Connie Steward, SVP Human Resources, Learning Systems and Organizational Development, Habitat for Humanity International

Recently, we looked at ProjectWorld® & World Congress for Business Analysts® keynote Don Mann of SEAL Team Six, but ProjectWorld® speakers come from many varied industries and all areas of the spectrum. Connie Steward, SVP Human Resources, Learning Systems and Organizational Development, Habitat for Humanity International faces an very different set of challenges in her day to day life, and yet the project management and business analysis insights you can take away from each of their stories have some similarities.

For example, Steward has embraced technology-enabled learning strong online distribution of tools and resources to keep her team up to speed regardless of their physical location. For a peek at the insights she has to share at ProjectWorld®, check out this feature in the Winter 2011 issue of Training Industry Quarterly.

Then, join us for "Overcoming Barriers: Finding Shared Purpose in Complex Projects" with Connie Steward & Lysa Ratliff, Senior Director Cause Marketing and Partner Communications, Habitat for Humanity International at ProjectWorld® & World Congress for Business Analysts® this September.

This hands-on session offers a behind-the-scenes look at how Habitat manages complex, multi-national events and projects. Examples show how leadership practices and project management processes can be combined to navigate in an international community project with thousands of tasks. Learn how leadership skills develop organically in experiential settings, outside the confines of a traditional hierarchy, and how creative leadership thrives in the planning, logistics and execution of wide-scale, hands-on projects.

As a reader of our blog we'd like to offer you an exclusive 15% discount off the standard registration rate with code PW12BLOG. For more information on the ProjectWorld & World Congress for Business Analysts and to register, visit our webpage.

Friday Flicks: PW&WCBA speaker Don Mann, Former Member, SEAL Team Six

So... as a Project Manager or Business Analyst, you may face a lot of challenges over the course of a day, but few of those are life-or-death. For Don Mann and other members of the Navy Seals communication, planning and clear goals really are matters of national importance.

In this video, see a quick clip of Don Mann speaking about the aftermath of the mission to take out Osama Bin Laden:


So what can a project manager learn from the Navy SEALs?
When starting a project, make sure the mission is clear and the target well identified.
Teamwork is of the utmost importance and everyone needs to be working together towards the same goal before you start.

Fast Company wrote on the subject as well saying "The Navy SEAL raid on Osama bin Laden's compound was the ultimate lesson in project management."

Mann will be presenting "Inside SEAL Team Six: My Life and Mission with America’s Elite Warriors" at PW&WCBA this September where you will have the opportunity to learn about these topics and more.

As a member of SEAL Team Six for over eight years and a SEAL for over 17 years, Don Mann worked in countless covert operations. Mann is the author of the autobiography Inside SEAL Team Six: My Life and Missions with America’s Elite Warriors. When Osama bin Laden was assassinated, the entire world was fascinated by the men who had completed the seemingly impossible mission that had dogged the U.S. government for over a decade. SEAL Team Six became synonymous with heroism, duty, and justice. Don has been motivating people in all walks of life with his inspiring talks on “Combat Mindset” and “Turning Macro Goals into Micro Goals”.

Visit our website to download the brochure and learn more about this and other speakers. Save 15% off the standard registration rate with code PW12BLOG.

Discover the PW&WCBA Difference: Why You Can't Miss 2012

ProjectWorld® & World Congress for Business Analysts® is your foundation to achieve your career goals and become a leader within your organization. Gain the insights and knowledge you need to succeed in today's high-pressured business environment in just three days at PW&WCBA.

Why You Can't Miss 2012:
• A brand new pre-conference format allowing you to maximize your conference time. Choose one morning workshop option AND one afternoon summit (Agile or PMO)
• The opportunity to earn up to 36 PDUs/CDUs (that's more than half of your required PDUs/CDUs!)
• A cross industry representation of speakers sharing key insights and best practices that address your specific needs
• Your Space 2012. Bring along your questions and get the answers you need to take back to the office from a room full of PM & BA professionals
• Four concurrent track themes to choose from including:
- Elevating the Role: From Manager to Leader
- Creating a BA Center of Excellence
- Social Communication, Innovation & Collaboration
- Tools Techniques & Trends
Download the brochure for complete the full agenda and session details.

2012 PW&WCBA Featured Speakers Include:
Jim Durkin, SVP, World Trade Center Transportation Hub, Tishman Construction
Don Mann, Former Member, SEAL Team Six
Linda Martino, VP Business Engagement & Application Delivery, Clorox Company
Fredrick Redd, PMP, Director, Project Management Office, Port Authority and New Jersey Transit
Ellen Gottesdiener, Founder, Principal Consultant, EBG Consulting
Kathleen Gotthelf, Director, Pfizer

At PW&WCBA you'll learn how to provide and prove value - the value of project management and business analysis - across the organization with internal and external partners, as well as drive immediate business results.

As a reader of our blog we'd like to offer you an exclusive 15% discount off the standard registration rate with code PW12BLOG. For more information on the ProjectWorld & World Congress for Business Analysts and to register, visit our webpage. 

We hope to see you in Orlando this September!

Cheers,
The ProjectWorld & World Congress for Business Analysts Team
Follow the ProjectWorld Twitter: https://twitter.com/#!/project_world
Become a fan on Facebook: http://on.fb.me/JAM9Yc

SEAL Team Six, World Trade Center & Forrester Research Among Keynotes at PW&WCBA 2012

ProjectWorld® & World Congress for Business Analysts® is the event for hearing leading edge thinking in practice, reflective of what's happening now and what matters most. Our expert speaking faculty delivers diverse, on-point content providing you the skills you need to succeed in today's high-pressured business environment.

PW&WCBA is well-known for incorporating talks from leaders of some of the world's largest and most complex projects which results in valuable exchanges of lessons learned.

2012 Keynotes include:
Jim Durkin, SVP, World Trade Center Hub, Tishman Construction Corp
Fredrick Redd, PMP, Director, PMO, Port Authority & New Jersey Transit
Don Mann, Former Member, SEAL Team Six Harvey A. Robbins, Ph.D., L.P., President Robbins & Robbins, Inc.
Margo Visitacion, Vice President and Principal Analyst, Forrester Research Connie Steward, SVP, HR, Learning Systems and Organizational Development, Habitat for Humanity International

Download the brochure for the full speaking roster and session descriptions on our website.

Plus, earn up to 36 PDUs/CDUs at PW&WCBA. That's more than half of the credits needed to maintain your certification!

All readers of our blog receive an exclusive 15% discount off the standard registration rate with code PW12BLOG. For more information on the ProjectWorld & World Congress for Business Analysts and to register, visit our webpage.

If you are ready to learn how to take-charge, reduce risk and deliver results, then this is the year you cannot afford to miss. Your time to achieve and create value is now.

We hope to see you in Orlando this September!

Cheers, The ProjectWorld & World Congress for Business Analysts Team



Follow the Project_World Twitter.
Become a fan on Facebook.

Learn more (and earn more PDUs) with PWWCBA: New Webinars Released

In anticipation of PW&WCBA 2012 this coming September we've relaunched our industry resources page with fresh content.

Now you can view Project World live event videos and photos as they're released for a preview of the experience or to refresh your memory of last year's event.  Our Ready to Use Templates section remains for your convenience, plus, you can see what we're up to on Facebook & Twitter.

Lastly, and perhaps most importantly, we've released 12 of our PW&WCBA web seminars to the general public. Visit the resource page here to browse topics and view.

A perennial PW&WCBA favorite, the Year-Round Learning PW&WCBA Web Seminar Series is only open to event attendees and allows our attendees to earn up to 36 PDUs/CDUs total between the event and the on-demand seminars.

Topics covered include, but aren't limited to:
• Agile Methodology
• Managing Stakeholders Expectations
• Collaboration
• Enterprise Business Analyst Responsibilities
• Mind Mapping
• Enterprise Business Analyst Integration in the Business
• Facilitation Skills - PowerPoint & Story Writing
• Critical Chain • Managing Virtual Teams
• What a BA Needs to Know About IT
• Portfolio Management
• Moving from a Manager to a Leader
• Motivating Teams & Increasing Team Performance
• Building an Excellence Center
• Risk Management
• Enterprise Architecture

If you are interested in earning or maintaining your PMP certification, join us at PW&WCBA 2012 for your chance to earn up to 36 PDUs. All readers of our blog receive an exclusive 15% discount off the standard registration rate with code PW12BLOG.

How to earn a complimentary pass to PWWCBA (Call for Guest Bloggers)

Earn a complimentary All-Access pass to ProjectWorld® & World Congress for Business Analysts® by serving as a guest-blogger. As a guest blogger, you’ll have access to PWWCBA's comprehensive agenda attracting the best in insights from around the world.

You'll get a pass to the annual PW&WCBA event plus exclusive access to a networking community and on-demand webinars, to help you grow and learn throughout the year.

Responsibilities will include submitting at least one post per week to the PW&WCBA blog between now and the conference and attending specifically assigned sessions at the event and blogging live or same day.

By participating as a guest blogger leading up to and at the event, you’ll receive an all access pass for the entire event, taking place November 10-12, 2012 at Disney's Contemporary Resort in Orlando, FL. Guest bloggers are responsible for their own travel and lodging. Learn more about the event by visiting our website.

Apply today by sending your name, company, short biography and links to your blog or writing samples if applicable to Michelle LeBlanc at mleblanc@iirusa.com

All readers of our blog receive an exclusive 15% discount off the standard registration rate with code PW12BLOG. Register here.

ProjectWorld & World Congress for Business Analysts Full Program is Now Available

We wanted you to be among the first to know - the leading project management and business analysis conference is coming back to Orlando in 2012!

This year's ProjectWorld® & World Congress for Business Analysts® event will take place September 10-12 at Disney's Contemporary Resort in Orlando, FL.

We're excited to announce the 2012 program and speaking roster for PW&WCBA. Download the brochure for the complete event details and speaking roster.

ALL NEW KEYNOTES: 
• Jim Durkin, SVP, World Trade Center Transportation Hub, Tishman Construction Corp.
• Don Mann, Former Member, SEAL Team Six
• Linda Martino, VP, Business Engagement & Application Delivery, The Clorox Company
• Lysa Ratliff, Senior Director Cause Marketing & Partner Communications, Habitat for Humanity Int'l • Fredrick Redd, PMP, Director, Project Management Office, Port Authority & New Jersey Transit
• Harvey A. Robbins, Ph.D., L.P., President, Robbins & Robbins, Inc.
• Connie Steward, SVP, Human Resources, Learning Systems & Organizational Development, Habitat for Humanity Int'l
• Margo Visitacion, Vice President & Principal Analyst, Forrester Research

More Choices & More Opportunities to Learn:
Choose from 3 morning workshops AND 2 afternoon summits to expand your learning:
• Risk Management Excellence for PM & BA Disciplines
• Agile Essentials: People, Planning and Product Practices
• Achieving Excellence in Project Portfolio Management
• Annual PMO Summit
• Annual Agile Summit Four Breakout Track Themes:
• Elevating the Role: From Manager to Leader
• Creating a BA Center of Excellence
 • Social Communication, Innovation & Collaboration
• Tools, Techniques & Trends Plus, earn up to 36 PDUs/CDUs in just one conference package!


Also, as a reader of our blog, you can receive 15% off the standard registration rate with Priority Code PW12BLOG. For more information on the ProjectWorld & World Congress for Business Analysts and to register, visit our webpage.

If you have any questions, feel free to reach out to Michelle LeBlanc at mleblanc@iirusa.com.

Cheers, The ProjectWorld & World Congress for Business Analysts Team

Follow the ProjectWorld Twitter: https://twitter.com/project_world
Join us on LinkedIn: http://linkd.in/Jo2DS6

Call for Presenters: ProjectWorld & World Congress for Business Analysts Web Seminars Series

ProjectWorld® & World Congress for Business Analysts® On-Demand Web Seminar Series
Event Date: Web Seminars to take place from May - November 2012, will work with facilitator on selecting a date
Location: Virtual
Website: www.projectworld.com
________________________________________

INDUSTRY ALERT: OFFICIAL CALL FOR PRESENTERS
Papers are being accepted on a rolling basis,
We suggest you submit your proposal as early as possible.

The Institute for International Research (IIR) is currently seeking experienced facilitators and consultants to present virtually as part of our ongoing year-round education series for our ProjectWorld® & World Congress for Business Analysts® attendees.

About this unique event:
PW&WCBA is the industry's year round resource for project, program and portfolio managers and business analysts who wish to move beyond the fundamentals and learn leadership, strategy and enterprise-wide information in order to be more valuable for their organization.

Who and what are we looking for?

We are seeking experienced corporate practitioners, consultants, industry experts or solutions providers to lead a web seminar, 60 minute presentation inclusive of Q&A, to share new approaches and techniques our attendees can implement immediately. Web seminars will take place from May - November 2012. Priority will be given to proposals that highlight NEW case studies on pushing beyond the PMBOK and BABOK, presenting new skills, techniques and best practices for today's PM and BA worlds.

We expect our speakers to move beyond the fundamentals.

2012 Presentation Topic Areas include, but are not limited to:

• Agile Methodology
• Managing Stakeholders Expectations
• Collaboration
• Enterprise Business Analyst Responsibilities
• Mind Mapping
• Enterprise Business Analyst Integration in the Business
• Facilitation Skills - PowerPoint & Story Writing
• Critical Chain
• Managing Virtual Teams
• What a BA Needs to Know About IT
• Portfolio Management
• Moving from a Manager to a Leader
• Motivating Teams & Increasing Team Performance
• Building an Excellence Center
• Risk Management
• Enterprise Architecture

BONUS: In addition to the exposure and honor of being part of our "on-demand" web seminar series, you will also receive FREE admission to the 2012 PW&WCBA conference ($3,000+ value).

CALL FOR PRESENTERS:
For consideration, please e-mail rmcdonald@iirusa.com with the following information by Monday, April 30, 2012:
• Proposed speaker name, job title, and company name
• Contact information including address, telephone and e-mail
• Title of Presentation (one line, benefit focused)
• A brief summary of content to be delivered (no more than 75 words), followed by 3 bullet points of what the audience will gain from your presentation (key audience takeaways)
• Short bio of speaker (50-75 words)
• Speaker's high resolution headshot (optional)


Additional Details:
• Commercialism and self-promotion are NOT permitted or tolerated. If this happens, you will NOT be invited to return, your complimentary pass to PW&WCBA 2012 will be revoked and your web seminar will not be a part of our "on-demand" library.

Thank you for your interest in PW&WCBA. Please visit www.projectworld.com for more information.

PM Insights: Career Path Woes

Over the next few weeks here on the Project World blog we're going to be featuring some of the insights shared at the 2011 Your Space session at the ProjectWorld® & World Congress for Business Analysts® event.

One of our most popular topics at the 2011 Your Space was Table 3: Career Pathing

Many of our attendees have reached a level of PM or BA certification and are now looking to move up in their careers. In fact, one 2011 session was titled "Congratulations, You're Certified! Now What?" and Chuck Millhollan spoke spoke extensively on this topic as well.

The #PMChat community on LinkedIn recently covered this topic with a poll, "Does your company have defined career paths for Project Managers?" and 90% of those answering reported "No"

So are PMs and BAs universally at a loss when it comes to Career Pathing? Our participants at Table three gathered some insights and takeaways from the conference that could help solve this problem.

• Cultivate Transferable Skills: Soft-skills are learned, not taught. Certification is base-line to open the door for many PM or BA jobs, but social skills (interaction), communication and connection can give you that leg up. Secondly, ask "what do you want to do?" Focus on your strengths, you may already have the skills, but need to recognize then, seek a mentor for assistance.

• Expand Job Scope: Our participants at Table three identified a common path: College entry to Business Analyst to Program Manager, Project Coordinator or Internal Consultant. But noted that it is hard to find a path once PMO or Project manager. Expand your job scope through management leadership skills or consider senior level consulting. 

• How to keep up and move forward: Our team suggested staying energized and keeping up with current practices in the profession by joining professional societies (or attending events such as PW&WCBA?). Plus, diversify your teams and learn from your colleagues.

What would you add? What is the best bit of career pathing advice you have received?

Michelle LeBlanc is a Social Media Strategist at IIR USA and the voice behind the @Project_World twitter. She may be reached at mleblanc@iirusa.com

PM Insights: Communication Concerns

Over the next few weeks here on the Project World blog we're going to be featuring some of the insights shared at the 2011 Your Space session at the ProjectWorld® & World Congress for Business Analysts® event.

A repeat favorite, Your Space offers PW&WCBA attendees a chance to debrief on topics covered, come up actionable plans for their return to the office and share in the collective knowledge and expertise of other PW&WCBA attendees and speakers


 This week's topic comes from Table 6: Communication—between all groups 

So many projects are delayed or break down altogether due to miscommunications. Why is this?

Our team at Table 6 identified some common causes of communication breakdown, including:
- Silos: Left hand is unaware of what the right hand is doing 
- Over use of acronyms and terminology 
- Overlooking a communication need
- Problems with information data source and usability

As well as some steps towards improving communication:
- At the start of your project, identify your communication timing and details (how much/when)
- Find the appropriate use of technology and human touch for your stakeholders
- Remember the cost of not getting it right the first time
- Lead by example:
         - Define goals and set communication strategy. Ownership- Buy In continuous communication
         - Customize delivery approach and audience (explain how and why)
         - Train your team and direct to info source. Provide responsible leadership on usability
         - Use accountability, agreements and commitment
         - Encouragement, websites, develop, sharepoints, generic, servers, guidelines, byu in, WITFM,
           Support stories
- Use a stakeholder roster, org charts, or a communication tree

What would you add? What are your best practices for communication?

Michelle LeBlanc is a Social Media Strategist at IIR USA and the voice behind the @Project_World twitter. She may be reached at mleblanc@iirusa.com

PM Insights: Resource Management

Over the next few weeks here on the Project World blog we're going to be featuring some of the insights shared at the 2011 Your Space session at the ProjectWorld® & World Congress for Business Analysts® event.

A repeat favorite, Your Space offers PW&WCBA attendees a chance to debrief on topics covered, come up actionable plans for their return to the office and share in the collective knowledge and expertise of other PW&WCBA attendees and speakers

This week's topic comes from Table 4: Resource Management


As we discussed last week, there is often a conflict on project teams that occurs as a result of limited resources. In many cases, there is nothing to be done about these resource constraints, but conflict can be lessened or avoided entirely through good resource management.

Our attendees at Table 4 had a lot of questions when it came to achieving common disciplined resource management, such as:
- With 1000s of resources to manage, how do we stay effective and efficient with project resourcing?
- Vendor resources: how to have control over quality?
- How do we forecast resource demands at different phases of a project?
- How do we deal with resources being informally reserved for “pet” projects?
- What tools and processes are best for effectively managing assignments and notifying stakeholders?
- At what level of granularity should resources be measured?
- How to manage availability/contention for key resources?

It wasn't all unresolved questions, the team also came up with a number of ideas for addressing this issue such as: "Solution: use capacity management tools and best practices (Not a trivial task!)" and "Solution: Strong portfolio and pgm management best practices and tools," as well as managing vendor quality issues at the contract level, and using a PPMtool or Access database for notifications and managing assignments.

Still, there are some lingering issues here, how do you manage resources? What advice would you give? Let us know in the comments or contact me if you'd like to contribute a guest blog on this issue.

Michelle LeBlanc is a Social Media Strategist at IIR USA and the voice behind the @Project_World twitter. She may be reached at mleblanc@iirusa.com

PM Insights: Managing the tension between projects and operations

Over the next few weeks here on the Project World blog we're going to be featuring some of the insights shared at the 2011 Your Space session at the ProjectWorld® & World Congress for Business Analysts® event.

A repeat favorite, Your Space offers PW&WCBA attendees a chance to debrief on topics covered, come up actionable plans for their return to the office and share in the collective knowledge and expertise of other PW&WCBA attendees and speakers


 This week's topic comes from Table 2: Managing the tension between projects and operations

• The attendees at table two identified a number of issues that can cause tension between project teams and operations. Those included:
• Resource constraints
• Team members assigned to support both operations and projects
• Poor communication between stakeholders and operations
• Disruptive stakeholders
• Operations staff not engaged in project team – no buy-in or ownership
• No funding for operations to support the project outcome (during and after the project)
• Operations resistance to prescribed solutions.

Ultimately these sources of tension boiled down to four root causes: Lack of Communication, Not involving right people at right time, Resource allocation, and Prioritization.

Our team at table two suggested that ultimately many issues came down to resources or funding, which can be a difficult (if not impossible) problem to solve. However, re-prioritization of resources or improved communication could lead to improvements in some areas.

How would you address these issues? Have you ever faced conflict between projects and operations?

Michelle LeBlanc is a Social Media Strategist at IIR USA and the voice behind the @Project_World twitter. She may be reached at mleblanc@iirusa.com

PM Insights: Agile Best Practices

Over the next few weeks here on the Project World blog we're going to be featuring some of the insights shared at the 2011 Your Space session at the ProjectWorld® & World Congress for Business Analysts® event.

A repeat favorite, Your Space offers PW&WCBA attendees a chance to debrief on topics covered, come up actionable plans for their return to the office and share in the collective knowledge and expertise of other PW&WCBA attendees and speakers 

This week's topic comes from Table 8: Agile

Given our always popular Agile summit, and this year's presentation on the new PMI-ACP certification, Agile is an important and growing topic for PW&WCBA attendees.  Attendees at this table identified a number of sub-topics within agile that merited further discussion.

These included:
• Earned Value
• Virtual Team
• Risk Management
• Documentation (interpretation that Agile = No Docs)
• Buy-in as a PM practice
• Multiple methods of agile (Kanban, scrum, XP, ect)
• How do you know when you’re done
• Metrics for executives
• No good basis for estimates
• Best practices

When it comes to best practices, the team at table 8 identified some key takeaways for running a successful agile project:

• Have a dedicated team
• Make sure the type of project is the right fit for agile
• Get a solid commitment from leadership
• If you have a virtual team, invest in some onsite meetings
• Do not allow extra discussion during daily stand-ups
  

We'll continue to check back in on the other agile topics identified between now and PW&WCBA 2012. Are there any topics not listed here that you'd like to see covered? What about best practices?

Michelle LeBlanc is a Social Media Strategist at IIR USA and the voice behind the @Project_World twitter. She may be reached at mleblanc@iirusa.com

Last Chance: Call for Papers 2012 ProjectWorld® & World Congress for Business Analysts Conference

Last Chance: Call for Papers 2012 ProjectWorld® & World Congress for Business Analysts Conference 
Disney’s Contemporary Resort Orlando
September 10-12, 2012

Speaking Opportunities
We are seeking high caliber program managers, portfolio managers, PMO, engineers and business analysts who have run or are currently running complex projects especially high profile projects. Specific presentation topics of interest include: Agile // Running a PMO // Earned Value Management // Tools & Techniques // Communication // Innovation. These topics are best covered in a case study format where the topic is illustrated by sharing learnings from a real world project.

Time is running out
If you would like to present or if you would like to nominate an industry leader to present, please email Rachel McDonald at rmcdonald@iirusa.com.

This year’s theme shines a particular focus on Accelerating Innovation Across the Enterprise. What distinguishes PW&WCBA apart from similarly themed conference events is the practical nature of the presentations which leads to richer, more productive dialogue.

PW&WCBA is 100% designed around utilizing real world examples to illustrate key themes and topic areas. The event evolves year on year to be reflective of what’s happening and what matters most. This means incorporating top trends and new advancements to develop the manager into a true leader.